I am facing problems with a Tata Indicom fixed wireless terminal which was switched off for months. It’s in grace period. Incoming working fine. Balance nil and can’t recharge.
Went to local dealer. He said Tata Indicom is dead. It’s rebranded to Tata Docomo. Ok Fine!.
Tried recharging with multiple amounts. All failed. Dealer got no idea. Suggested me to call customer care.
Calling 121 sounds continuous ‘network busy’ like the number is banned from customer care service.
Checked their website. Happy to see online chat support.
Clicked on live chat option. Inputted my name and number and here comes an error. Their live chat does not support my browser (firefox 9). In fact they don’t support any new browser like Firefox 9 & Internet Explorer 9. But do support browsers that no more exists. Amazingly a telecom company want’s me to degrade to access their live chat support.
Found a solution. Changed default user agent in firefox to ie6 and it worked. Greeted by a guy within 2 minutes. I am impressed!. Told him the problem. And guess what! the reply was like icing on cake.
Sir chat support is only for GSM services. Plz contact customer care at 121. The only word in mind is ‘fu*kers why can’t you mention it when I clicked on live chat’. You had me click on a big disclaimer but forgot to mention what’s needed. Nice waste of my precious time.
Lastly I have emailed the customer care. Hope they address the problem.
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